JackpotVillage Casino Privacy Policy

At Jackpot Village, we are committed to protecting the privacy and personal data of everyone who visits and uses our platform. This Privacy Policy explains how we collect, use, store, and share your information when you access jackpotvillage.com, use the JackpotVillage app, or interact with any of our services. We encourage you to read this document carefully so you understand your rights and our obligations as your data controller.

Our JackpotVillage Casino is operated by White Hat Gaming Limited, a company registered in Malta (company registration number C73232), with its registered office at 85 St John Street, Valletta, Malta. We are dual-licensed — by the UK Gambling Commission (account number 52894) for players in Great Britain, and by the Malta Gaming Authority under licence MGA/B2C/370/2017 for all other eligible customers. As a licensed and regulated operator, we take our data protection responsibilities seriously.

1. Information We Collect

When you register, log in, or use our services at Jackpot Village, we may collect the following categories of personal information:

1.1 Registration and Account Data

• Full name, date of birth, and gender
• Email address, phone number, and residential address
• Username and password (stored securely)
• Country of residence and preferred currency (NZD, EUR, GBP, USD, CAD, and others)
• Nationality and government-issued identification details

1.2 Financial and Payment Information

• Payment method details (Visa, Mastercard, Skrill, Neteller, Paysafecard, bank transfer)
• Deposit and withdrawal history, including amounts and timestamps
• Source of funds documentation when required (e.g., upon reaching cumulative deposit thresholds)
• Transaction records relating to jackpot village bonus claims, free spins, and promotional activities

1.3 Gaming and Behavioural Data

• Game history, session durations, wagering amounts, and results
• Jackpot Village Casino slots usage, live casino participation, and loyalty programme activity
• Jackpot Village bonus usage, including welcome bonus wagering progress and free spins activity
• Interaction with the Village Store, Daily Wheel, and Gold Wheel features

1.4 Technical and Device Data

• IP address, browser type, operating system, and device identifiers
• Data from the JackpotVillage app (available on Google Play) including app version and usage patterns
• Cookies, log files, and session data (see our Cookie Policy for further details)
• Geolocation data to verify eligibility and comply with territory restrictions

2. How We Use Your Information

We use the data we collect for several legitimate and legally required purposes. At JackpotVillage Casino, we process your personal information to:

• Provide and manage your account — including the Jackpot Village login process, account verification, and ongoing account administration
• Process payments — to handle deposits, withdrawals, and any relevant jackpot village withdrawal time or processing queries
• Verify your identity (KYC) — to comply with anti-money laundering (AML) regulations, including age verification and source of funds checks
• Administer bonuses and promotions — including the jackpot village casino welcome bonus, jackpot village no deposit bonus offers where applicable, free spins, and loyalty rewards
• Operate our loyalty programme — tracking XP, Tokens, and your progress through the 20 Village Ranks from Village Novice to Jackpot King
• Maintain regulatory compliance — under UKGC, MGA, GDPR, and applicable gaming legislation
• Prevent fraud and problem gambling — including responsible gaming monitoring and self-exclusion tools
• Improve our services — using anonymised data and analytics to enhance the jackpot village online casino experience
• Send you relevant communications — including promotional emails about jackpot village bonus codes and offers, where you have consented

3. Legal Basis for Processing

We process your personal data under the following legal bases in accordance with the General Data Protection Regulation (GDPR) and applicable Maltese and UK data protection law:

• Contract performance — processing is necessary to fulfil our contractual obligations to you as a registered player
• Legal obligation — we are required by gambling regulators and financial authorities to collect and retain certain data
• Legitimate interests — for fraud prevention, security monitoring, and service improvement
• Consent — for optional marketing communications; you may withdraw consent at any time through your account settings or by contacting us at support@jackpotvillage.com

4. Sharing Your Information

We at JackpotVillage do not sell your personal data to third parties. However, we may share your information with trusted partners and regulatory bodies in specific, limited circumstances:

• White Hat Gaming Limited group entities — our parent operator and sister brands share certain infrastructure and compliance systems
• Payment providers — Visa, Mastercard, Skrill, Neteller, Paysafecard, and banking partners to process transactions
• Game providers — studios such as NetEnt, Microgaming, Play'n GO, Pragmatic Play, Evolution Gaming, and others may receive limited technical data to deliver games
• Regulatory authorities — the UK Gambling Commission, Malta Gaming Authority, and other competent bodies may require us to disclose data
• eCOGRA — our approved Alternative Dispute Resolution (ADR) provider may access relevant records in the event of a complaint
• Law enforcement — where required by law or court order

5. Data Retention

Our Jackpot Village Casino retains your personal data for as long as your account remains active and for a minimum of five (5) years following account closure, as required under gambling and anti-money laundering regulations. Financial records may be retained for up to seven (7) years in accordance with applicable law. After these periods, we securely delete or anonymise your data.

6. Your Rights

Under GDPR and applicable UK data protection law, you have the following rights regarding your personal data held by our JackpotVillage platform:

• Right of access — you may request a copy of the data we hold about you
• Right to rectification — you can ask us to correct inaccurate or incomplete data
• Right to erasure — you may request deletion of your data where we have no legal obligation to retain it
• Right to restrict processing — you can ask us to limit how we use your data in certain circumstances
• Right to data portability — you may request your data in a commonly used, machine-readable format
• Right to object — including to direct marketing, which you can opt out of at any time

To exercise any of these rights, please contact our support team at support@jackpotvillage.com. We aim to respond to all valid requests within 30 days.

7. Cookies and Tracking Technologies

At Jackpot Village, we use cookies and similar technologies to ensure the proper functioning of our website and mobile platforms, to remember your preferences, and to analyse usage patterns. Cookies help us manage the jackpotvillage casino login session securely and personalise your gaming experience. You can manage cookie preferences through your browser settings; however, disabling certain cookies may affect the functionality of our services. For full details, please refer to our separate Cookie Policy.

8. Security Measures

We apply industry-standard security measures to protect your personal data at all times. Our JackpotVillage online casino uses SSL encryption, secure server infrastructure, and strict internal access controls to safeguard your information against unauthorised access, loss, or disclosure. All payment transactions are processed through PCI-DSS compliant systems. While we take every reasonable precaution, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

9. International Data Transfers

As a Malta-based operator serving players primarily in New Zealand, the United Kingdom, Ireland, and other regulated markets, we may transfer your data outside the European Economic Area (EEA) where necessary. In all such cases, we ensure that appropriate safeguards — such as Standard Contractual Clauses — are in place to protect your information in line with GDPR requirements.

10. Responsible Gaming and Data Use

Our JackpotVillage Casino uses your gaming and behavioural data to support responsible gambling. We monitor play patterns to identify signs of problem gambling and may use this information to trigger responsible gaming interventions, including account limits, cooling-off periods, or self-exclusion. This processing is carried out in the public interest and in fulfilment of our regulatory obligations under both UKGC and MGA licences.

11. Contact and Complaints

If you have any questions about this Privacy Policy or how we handle your data, please contact us:

• Email: support@jackpotvillage.com
• Live Chat: Available 24/7 via jackpotvillage.com
• Postal address: White Hat Gaming Limited, 85 St John Street, Valletta, Malta

If you are not satisfied with our response, you have the right to lodge a complaint with the relevant supervisory authority — the Information Commissioner's Office (ICO) for UK players, or the Office of the Information and Data Protection Commissioner (IDPC) in Malta. Disputes relating to gaming may also be referred to eCOGRA as our approved ADR provider.

We reserve the right to update this Privacy Policy from time to time to reflect changes in law, regulation, or our business practices. When we make material changes, we will notify you via email or a prominent notice on our jackpotvillage.com platform. Continued use of our services following such notice constitutes your acceptance of the revised policy.