Our JackpotVillage Responsible Gaming

Our Commitment to Player Safety

We at Jackpot Village operate under dual licensing — from the UK Gambling Commission (account number 52894) and the Malta Gaming Authority (licence MGA/B2C/370/2017). These licences are not just regulatory requirements; they reflect our genuine commitment to maintaining the highest standards of player protection. Our responsible gaming framework is fully aligned with the requirements of both regulatory bodies, and we work closely with independent organisations to ensure our policies remain effective and up to date.

At JackpotVillage, we understand that for a small number of players, gaming can become problematic. That is why we have put a wide range of protective measures in place — not just for those experiencing difficulties, but for every single player on our platform. Whether you are a casual player or a regular visitor, we want you to enjoy our games responsibly and confidently.

Responsible Gaming Tools Available to You

Here at Jackpot Village Casino, we give you direct access to a range of powerful self-management tools, available at any time through your account settings. These tools are designed to put you firmly in control of your gaming habits.

Deposit Limits

You can set daily, weekly, or monthly deposit limits to ensure your spending stays within your personal budget. At JackpotVillage, we apply any reduction to your deposit limit immediately. Increases, however, take effect after a mandatory cooling-off period to give you time to reflect on your decision.

Loss Limits

Our Jackpot Village platform allows you to set a maximum amount you are comfortable losing over a defined period. Once your loss limit is reached, you will be unable to continue wagering until the limit period resets. This is one of the most effective ways to keep your gaming within healthy boundaries.

Session Time Limits

We at JackpotVillage encourage you to monitor how long you spend playing. You can set session time reminders and limits so that our platform will notify you — or automatically log you out — when your chosen time has elapsed. Taking regular breaks is an important part of responsible play.

Reality Check Reminders

At Jackpot Village, we offer on-screen reality check prompts that appear at intervals you define. These reminders display how long you have been playing and how much you have wagered, helping you make informed decisions about whether to continue or take a break.

Cooling-Off Period

If you feel you need a short break from gaming, our JackpotVillage platform offers a cooling-off option ranging from 24 hours to 6 weeks. During this period, you will not be able to access your account or place any bets. This tool is ideal if you feel your gaming habits need a temporary pause.

Self-Exclusion

For players who feel they need a longer break, we at Jackpot Village Casino offer a self-exclusion option. You can choose to exclude yourself from our platform for a minimum of 6 months, or permanently. Once self-exclusion is activated, we will close your account, return any remaining balance, and ensure you are removed from all marketing communications. We take this option very seriously and apply it without delay.

Underage Gaming Prevention

At JackpotVillage Casino, protecting minors is one of our highest priorities. We operate a strict 18+ policy across all markets. Every player must verify their age and identity before making any deposits or withdrawals. Our KYC (Know Your Customer) verification process includes checks on identity, age, address, and source of funds. If we have any reason to suspect that a player may be underage, we will suspend their account immediately pending full verification.

We strongly encourage parents and guardians to use parental control software to prevent minors from accessing online gambling sites. Trusted tools include:

• GamBlock® — blocks access to gambling websites
• Betfilter — filtering software for gambling content
• Gamban® — device-level blocking across thousands of gambling sites
• Net Nanny — general parental control and filtering software

Recognising Problem Gambling

Here at Jackpot Village, we want every player to enjoy our games as a form of leisure. However, we also know that gaming can sometimes become a problem. Here are some signs that may indicate gambling is no longer just entertainment:

• Spending more than you can afford to lose
• Chasing losses by continuing to play after losing money
• Neglecting work, family, or personal responsibilities due to gaming
• Feeling anxious, irritable, or restless when not playing
• Borrowing money or selling possessions to fund gambling
• Hiding your gaming activity from friends or family
• Feeling that you cannot stop or control your play

If any of these signs apply to you or someone you know, we encourage you to use our self-management tools or contact one of the support organisations listed below. At JackpotVillage, we are here to help — and there is absolutely no shame in asking for support.

External Support Organisations

We at Jackpot Village Casino work alongside a number of independent organisations that specialise in problem gambling support. These services are free, confidential, and available to anyone who needs them: