JackpotVillage Casino Terms and Conditions

Welcome to JackpotVillage Casino. These Terms and Conditions govern your use of our website at jackpotvillage.com and all services we provide. By registering an account or accessing our platform, you agree to be bound by the rules set out in this document. We strongly encourage you to read everything carefully before you begin playing. If you do not agree with any part of these terms, you must not use our services.

1. About Us and Governing Law

At Jackpot Village, we operate under the name White Hat Gaming Limited, a company registered in Malta under company registration number C73232, with our registered office at 85 St John Street, Valletta, Malta. We hold dual licences: a Great Britain licence issued by the UK Gambling Commission (account number 52894) for players in the United Kingdom, and a Malta Gaming Authority licence (MGA/B2C/370/2017, issued 01/08/2018) for all other eligible customers. These Terms and Conditions are governed by the laws of Malta. Our approved Alternative Dispute Resolution provider is eCOGRA.

2. Eligibility and Account Registration

At JackpotVillage, we only permit players who meet the following requirements to open an account and use our services:

• You must be at least 18 years of age (or the legal gambling age in your jurisdiction, whichever is higher).
• You must be located in a jurisdiction where online gambling is legally permitted.
• You must not reside in any of our restricted territories, including but not limited to the United States, Australia, Germany, France, Spain, Italy, the Netherlands, Russia, China, Azerbaijan, Japan, Malaysia, Qatar, and Tunisia.
• You must register only one account in your own name. Duplicate accounts will be closed and any funds may be forfeited.
• You must provide accurate, truthful, and complete information during registration.

We reserve the right to request identity verification documents at any time. Until verification is complete, we may restrict access to withdrawals or certain features. Our JackpotVillage Casino login is available only to verified, eligible players.

3. Know Your Customer (KYC) and Verification

At JackpotVillage, we are required by law and our licensing obligations to verify your identity, age, address, and payment methods before processing withdrawals. Verification is typically triggered when your cumulative deposits reach approximately EUR 2,000 or before your first withdrawal request. We may ask you to provide:

• A valid government-issued photo ID (passport, national ID card, or driving licence)
• Proof of address (utility bill or bank statement dated within the last three months)
• Proof of payment method ownership
• Source of funds documentation where required

We will process verification within a reasonable timeframe. Failure to provide satisfactory documentation may result in account suspension or closure.

4. Deposits and Withdrawals

4.1 Deposits

Our JackpotVillage Casino platform accepts deposits via credit and debit cards (Visa, Mastercard), e-wallets (Skrill, Neteller), prepaid vouchers (Paysafecard), bank transfer, and other available methods. The minimum deposit is approximately $20 or EUR 20 (or local equivalent). We do not accept cryptocurrency as a payment method. All deposits must be made from payment accounts registered in your own name.

4.2 Withdrawals

Here at JackpotVillage, we process withdrawals back to the same payment method used for the original deposit wherever possible. Where this is not available, bank transfer will be used as an alternative. Our withdrawal limits and timelines are as follows:

• Minimum withdrawal: approximately NZ$20 or local equivalent
• Maximum withdrawal: up to 5,000 (in your local currency) per week (higher limits may apply for VIP members)
• Maximum payout per single bet or spin: up to 250,000 (excluding progressive jackpot wins)
• Wins exceeding 100,000 will be paid in ten equal monthly instalments
• Pending review period: 24–48 hours
• After approval, e-wallets typically process within 24 hours; cards and bank transfers may take up to 3 working days

You must wager your deposit at least once in full before a withdrawal can be requested. Our JackpotVillage withdrawal time reflects the efficiency we aim to maintain for all players.

5. Bonuses and Promotions

5.1 Welcome Bonus

Our JackpotVillage Casino welcome bonus offers new players up to 200% on their first deposit, with a total package value advertised up to EUR 1,800. For players in New Zealand, this includes 200% up to NZ$500 plus 50 free spins on the first deposit, along with 500 loyalty points automatically credited. All new players are auto-enrolled into our VIP loyalty programme as part of the welcome package.

5.2 Bonus Terms and Wagering Requirements

When claiming any JackpotVillage bonus, the following standard terms apply:

• Wagering requirement: 40x the combined value of deposit + bonus + free spin winnings
• Maximum bet while a bonus is active: $5 (or 20% of the bonus value, whichever is lower)
• Bonus validity: 30 days from the date of issue
• Free spin winnings validity: 10 days
• Game contribution: Slots 100% (some titles contribute 20% or 0% — see exclusion list); Scratch cards and Keno 100%; Table games, Video Poker, Jackpot/Progressive slots 0%
• Bonuses are non-transferable and cannot be exchanged for cash before wagering requirements are met

We may also offer a JackpotVillage no deposit bonus or free spins through selected promotions. Any such offer is subject to its own specific terms as published on our promotions page. JackpotVillage bonus codes, where applicable, must be entered during the relevant qualifying deposit. We do not guarantee the ongoing availability of any promotional offer.

5.3 Other Promotions

At our JackpotVillage online casino, we run a range of recurring promotions, including the EUR 10,000 Mega Giveaway (available up to three times per year), the Villagers' EUR 500 Weekly Cash Giveaway, The Village Fete offering a share of EUR 10,000 monthly, a EUR 30,000 Cash Jackpot, and The Village Jackpots progressive network. We reserve the right to modify or withdraw promotions at any time.

6. Loyalty Programme

Our Jackpot Village loyalty programme — "Climb the Village Ranks" — features 20 custom levels, from Village Novice to Jackpot King. Players earn XP by playing slots and collect Tokens through weekly, monthly, and milestone missions. Tokens can be redeemed in the Village Store for premium wheel spins and game-specific offers. We also offer a Daily Wheel and Gold Wheel for additional rewards.

7. Responsible Gambling

Here at JackpotVillage Casino, we are committed to promoting responsible gambling. We provide a range of tools to help you manage your play, including deposit limits, loss limits, session time limits, self-exclusion, and reality checks. If you believe you may have a gambling problem, we encourage you to use these tools immediately or contact our support team. We also recommend seeking help from organisations such as GamCare, BeGambleAware, or your regional equivalent.

8. Prohibited Activities

When using our services, you must not engage in any of the following:

• Fraudulent activity, including the use of stolen payment methods or false identity documents
• Collusion with other players or use of automated software (bots, scripts)
• Exploiting errors, technical faults, or loopholes in our platform
• Opening more than one account per person, household, or IP address
• Attempting to manipulate bonus offers or promotions in bad faith

We reserve the right to void bets, withhold winnings, and close accounts if we determine that any prohibited activity has occurred.

9. Intellectual Property

All content on our JackpotVillage Casino platform, including but not limited to logos, game designs, text, graphics, and software, is protected by intellectual property law. You may not reproduce, distribute, or commercially exploit any part of our website without our prior written consent.

10. Limitation of Liability

We provide our services on an "as is" basis. While we strive to ensure uninterrupted and error-free operation of our platform, we cannot guarantee this at all times. We are not liable for any loss of winnings, data, or profits arising from service interruptions, technical faults, or circumstances beyond our control. Our total liability to you in any circumstance shall not exceed the amount you deposited in connection with the event giving rise to the claim.

11. Changes to These Terms

We reserve the right to update or modify these Terms and Conditions at any time. We will notify you of material changes by email or by prominent notice on our website. Your continued use of our JackpotVillage Casino services following any update constitutes your acceptance of the revised terms. We recommend that you review this page periodically to stay informed.

12. Contact Us

Our JackpotVillage customer support team is available 24/7 via Live Chat on our website or by email at support@jackpotvillage.com. We aim to respond to all enquiries promptly and are here to help with any questions regarding our terms, your account, bonuses, or any other matter. There is no telephone support available at this time, but our live chat response time is typically under one minute.